Cancellation Save SOP

A cancellation flow that keeps the people who still have a reason to stay, and lets the rest leave cleanly. What you get: - A first-reply script that names the reason, the next step, and when you will follow up - Four reason buckets: not using it, too expensive, wrong fit, life got busy, with a different save for each - A one-time pause or discount offer you can make once, then stop - A “let them go” path: refund rules, access end date, and a door left open - A weekly review: cancels by reason, saves that stuck, offers that did not Rules: - Ask why before you offer money. - One save attempt. If they still want out, process it the same day. - Never make them hunt for a cancel button, then act surprised. Print the reason buckets next to whoever handles billing. That is the whole point.